[Solved] Omni Channel – Case is Not Routing to Queue

Sushma Tiwaari Asks: Omni Channel – Case is Not Routing to Queue

  1. I have created only ONE QUEUE for Omni Channel – Even assigned myself to the Assigned queue users – Cases are not coming to the Queue when the Case Owner is changed from ‘User A’ to the Queue

  2. Tried configuring “Accept Cases Automatically” even then I am unable to receive cases in my Omni Channel Case Queue

What could be the issue.

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